Returns
Our policy lasts 14 days according to Estonian § 56 of the Law of Obligations Act. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at info@balticcubes.ee.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@balticcubes.ee.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@balticcubes.ee and send your item to: 2MX CAPITAL OÜ, Tedre 77, 10616, Tallinn, Estonia.
Shipping
To return your product, you should mail your product to: 2MX CAPITAL OÜ, Tedre 77, 10616, Tallinn, Estonia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you, may vary.
Effective Date: 01/06/2021
2MX CAPITAL OÜ
Reg. Code 16210627
The company does not have valid VAT number
Tedre 77, 10616, Tallinn, Estonia